Before you go any further, please be aware that we optimise for the following browsers:

Still need help? We're at your beck and call

There are a number of ways you can get help.

  1. You can find answers to some of the more frequently asked questions about using our website in our FAQs section below.
  2. For anything else that's not listed you can contact us directly by email or by phone.
  3. If you would like to visit one of our Membership Centres to speak to one of our staff, we'd love to see you.

FAQs

Listed below are the answers to some frequently asked questions you may have about the operation of our website. We'll be monitoring the questions members ask and adding to this section, so if your question is not covered, please contact us.

Just click on a question from the list below to find the answer.

Where is Internet Banking located?

Internet banking is located within the 'Online Services' box.  The Online Services box can be found at the right of the website. 

If you are having to scroll to the right in order to locate the Online Services box, you may wish to adjust your screen resolution.

If you have forgotten your username or password please contact us.^

How do I print?

Just click on the 'Printer' icon towards the the top of every page (it looks like this:). This will give you a printer-friendly version of the page you're looking at. Then just click on the print icon on your browser. ^

How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. ^

What do I do if the website gets stuck?

If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately. ^

How do I clear my internet cache?

Internet Explorer

If you are using Internet Explorer please:

  • select the 'Tools' tab at the top of your Internet browser;
  • select 'Internet Options' from the drop down menu;
  • within the 'General' tab, click on the 'Delete Cookies' button AND the 'Delete Files' button;
  • select the 'Security' tab;
  • click on the 'Custom Level' button;
  • scroll down to the 'scripting' section; and
  • select the 'enable' radio button.

Firefox

If you are using Firefox please:

  • select the 'Tools' tab at the top of your Internet browser;
  • select 'Options' from the drop down menu;
  • select the 'Privacy' tab,
  • click on the 'Cookies' tab and select the 'Clear Cookies Now' button;
  • click on the 'Cache' tab and select the 'Clear Cache Now' button;
  • select the 'Content' tab; and
  • tick the 'Enable Javascript' option.

If you use Mozilla Firefox, select 'Tools' then 'Options' from the menu bar at the top of the screen. Click on the 'Privacy' icon at the top of the window that pops up, then under 'Private Data' click on the 'Clear Now' button.

If you use Internet Explorer, select 'Tools' from the menu bar at the top then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch. ^

What browser should I use?

Our website has been optimised for:

What is the optimal screen resolution for the site?

Our website has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.

PC screen resolutions

  • select 'start' from the windows menu
  • select 'control panel'
  • select 'display'
  • select 'settings' from the window options
  • use your cursor to adjust the screen resolution to at least 1024 by 768
  • select 'Apply'
  • select 'OK'

The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions

  • Click the Apple menu (top left of screen) and select Control Panels
  • Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
  • Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
  • Select '1024 x 768'
  • Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated. ^

What do I do if I get a page error?

When browsing the website you may come across page errors. If these errors persist please contact us. ^

How can I get further information?

If you are still having problems, please complete our survey Proceed and then contact us.